Shipping Policy

Copiermate ships orders from our U.S.-based warehouses. We work to process and deliver your printing supplies as quickly and reliably as possible.

Order Processing

Orders placed before 4:00 PM PST on a business day normally ship the same day. Orders placed after the cutoff time, on weekends, or on holidays will normally ship on the next business day.4pm PST (Mon.-Fri.)Orders placed before 4:00 PM PST on a business day normally ship the same day. Orders placed after the cutoff time, on weekends, or on holidays will normally ship on the next business day.

Processing may take longer during major promotions, holidays, severe weather, or other high-volume periods.

Delivery Time

Most orders arrive within 1–4 business days after shipment. Delivery estimates are not guaranteed and may be affected by the destination, carrier delays, weather, holidays, or an incorrect shipping address.

Business days exclude weekends and major U.S. holidays.

Shipping Rates

Orders over $30 qualify for free standard shipping within the contiguous United States. Orders under $30 will be charged a flat shipping fee of $4.95.

For orders that do not qualify for free shipping, the available shipping charge will be displayed at checkout.

Free shipping does not apply to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations. Applicable rates will be displayed at checkout when shipping is available.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow time for the carrier to update the tracking status.

An order containing multiple products may arrive in separate packages.

Address Changes

Please review your shipping address carefully before placing an order. If you need to make a correction, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped. Additional shipping charges may apply if a package is returned because of an incorrect or incomplete address.

Delayed, Lost, or Damaged Packages

Carrier delays may occasionally occur after an order has shipped. If your tracking information has not updated or your package appears to be lost or damaged, please contact us with your order number.

For a damaged delivery, please keep the packaging and provide clear photographs of the package and affected products so our team can assist you.

Contact Us

For shipping questions, contact:

Email: cs@copiermate.com
Phone: 888-712-1247