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Need help finding a cartridge, checking an order or choosing the right printer supply? Send us a message and our support team will be happy to help.
CONTACT DETAILS
Let’s solve it together.
For the fastest help, include your printer model or order number when you contact us.
Phone
888-712-1247
cs@copiermate.com
Office hours
Mon – Fri, 9am-5pm PST
Office Address
421 S Brookhurst St #1422, Anaheim, CA 92804
For compatibility questions, please include your printer model or cartridge number. For order support, include your order number so we can assist you more quickly.
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Frequently Asked Questions
Quick Support Tip
You can submit the contact form, email us at cs@copiermate.com, or call 888-712-1247. Our office hours are Monday through Friday, 9:00 AM–5:00 PM PST.
Search using your printer model or cartridge number. You can also check the compatibility list on each product page. If you are unsure, contact us with your printer’s full model number.
Once your order ships, you will receive a confirmation email with tracking information. You can use the tracking link to check the latest delivery status. Or you can go to the track order page to check your package delivery.
Contact us as soon as possible with your order number. We will try to make the requested change, but orders that have already been processed or shipped cannot be changed or canceled.
Contact us promptly with your order number and clear photos of the item and packaging. Our support team will review the issue and provide the appropriate solution.
Contact our support team within 30 days of delivery and provide your order number and reason for the return. We will send you the applicable return instructions.