Frequently Asked Questions
Products and compatibility
Ink cartridges contain liquid ink and are used in inkjet printers. They are commonly used for printing photos, schoolwork, and color documents.
Toner cartridges contain fine toner powder and are used in laser printers. Laser printers are often chosen for offices and other situations that require fast, high-volume printing.
Ink and toner cartridges are not interchangeable. Always choose the cartridge type and number made for your printer.
Compatible printer cartridges are made by an independent manufacturer rather than the original printer manufacturer. They are designed to fit and work with specific printer models.
Copiermate compatible printer cartridges offer reliable printing and a lower cost per page. They are not original OEM cartridges, but they are tested for compatibility, print quality, and dependable performance.
Standard-yield printer cartridges contain a regular amount of ink or toner and are suitable for occasional printing.
High-yield printer cartridges, which may be labeled XL, XXL, X, or H, contain more ink or toner. They print more pages and need to be replaced less frequently.
High-yield printer cartridges usually cost more at first, but they often offer a lower cost per page and better value for frequent printing.
Many printers allow you to use a standard cartridge and an XL cartridge at the same time. For example, you may be able to use an XL black cartridge with a standard color cartridge.
However, both cartridges must belong to the correct cartridge series and be compatible with your printer. The letters XL only describe the cartridge capacity; they do not change the required cartridge number.
Check the product compatibility list before combining different capacities.
Start by finding the full model number printed on the front, top, or back of your printer. You can then enter the model number in the search bar on our website.
You can also check the number printed on your current cartridge. Before ordering, compare your printer model with the compatibility list shown on the product page.
If you are still unsure, contact us with your full printer model. Our support team will help you find the correct printer cartridge.
Page yield is the estimated number of pages a printer cartridge can print under standardized test conditions. It is provided to help customers compare cartridge capacities.
Your actual page yield may be higher or lower. Photos, graphics, bold text, high-quality print settings, and frequent printer cleaning use more ink or toner than simple text documents.
The page-yield information shown on our product pages should be treated as an estimate rather than an exact number.
Orders and payment
We accept Visa, Mastercard, American Express, and PayPal. The available payment options will be displayed securely during checkout.
Your payment must be approved before the order can be processed. If your payment is declined, check that the card number, billing address, expiration date, and security code are correct.
If the problem continues, contact your bank or try another available payment method.
After checkout, you should see an order confirmation page. We will also send a confirmation email to the address entered during checkout.
The email will include your order number and a summary of the items purchased. Please check your spam or junk folder if you do not see it in your inbox.
If you still cannot find the confirmation, contact us with your name and email address so we can check the order.
Contact us as soon as possible and include your order number and the change you would like to make.
We process orders quickly, so we cannot guarantee that an order can be changed or canceled. Once an order has been packed, processed, or transferred to the carrier, it can no longer be modified.
If the order has already shipped, you may need to wait for delivery and then request a return.
Enter your discount code in the coupon or promotion field during checkout. Make sure the code is entered exactly as shown, without additional spaces.
Only one applicable discount code may be used per order. Some codes also have minimum purchase requirements, expiration dates, or product restrictions.
If a valid code is not working, take a screenshot of the message and contact us before placing the order.
Unless the promotion specifically states otherwise, discount codes apply only to compatible products. They cannot be used to purchase original OEM ink or toner cartridges.
Some promotions may also require a minimum order amount or exclude certain products. Please review the promotion details before completing checkout.
Yes. Bulk pricing may be available depending on the products, quantities, and total order value.
Contact our support team with the cartridge numbers, required quantities, and delivery location. We will review your request and let you know which pricing options are available.
Shipping and delivery
We offer free shipping on orders over $30 within the contiguous United States.
A $4.95 shipping fee applies when the order total is under $30. The qualifying order amount is calculated after discounts and before any applicable taxes.
Shipping charges and availability for locations outside the contiguous United States may be different.
Most orders are delivered within 1–4 business days after shipment. Business days normally do not include weekends or federal holidays.
The exact delivery time depends on your address, the shipping carrier, weather conditions, and other unexpected delays.
Orders placed before 4:00 PM PST are normally shipped on the same business day.
Orders placed after the cutoff time will usually be processed on the next business day. Orders placed on weekends or holidays will be processed when normal business operations resume.
During busy sales periods, processing may take slightly longer.
We will send you a shipping confirmation email after your order leaves our warehouse. This email will contain your tracking number and a link to the carrier’s website.
It may take several hours for the carrier to scan the package and display the first tracking update.
If you received a shipping confirmation but the tracking information has not updated after a reasonable period, contact our support team.
Contact us as soon as possible if you need to change your shipping address. If the order has not yet been processed or shipped, we will try to update the address at no additional cost.
If the package has already shipped, we may need to request an address correction or package rerouting from the carrier. Any additional fees charged by the carrier for changing the delivery address will be the customer’s responsibility. Address changes after shipment are not guaranteed and depend on the carrier’s approval.
First, open the tracking link and check the latest carrier update. Carriers may occasionally experience weather, routing, or scanning delays.
If the package is marked as delivered, check your mailbox, front door, side entrance, reception area, and other safe delivery locations. You should also ask household members, neighbors, or building staff if they accepted it.
If you still cannot locate the package, contact us with your order number and tracking number. We will help you review the delivery information.
Returns, refunds and warranty
Copiermate offers a 30-day money-back guarantee. If you are not satisfied with an eligible purchase, contact us within 30 days of delivery to request a return.
Please provide your order number, the item you want to return, and the reason for the return. Our support team will review the request and send you the applicable return instructions.
Do not return a product without contacting us first.
Email cs@copiermate.com or submit the form on our Contact Us page.
Include your order number, the product name or cartridge number, the quantity being returned, and a short explanation of the issue. Photos may be requested if the product is damaged, leaking, incorrect, or defective.
Wait for our return instructions before mailing the product back.
After the returned product is received, our team will review it and confirm whether the refund has been approved.
Approved refunds are sent to the original payment method. After the refund is issued, your bank or payment provider may need additional business days to post it to your account.
Do not open or install the product if the cartridge number does not match your order.
Contact us with your order number and clear photos of the product, label, and packaging. This will help us confirm what was received and determine the correct solution.
Once the issue is reviewed, we will provide the applicable replacement or return instructions.
Do not install a printer cartridge that is cracked, leaking, open, or visibly damaged.
Take clear photos of the shipping box, product packaging, shipping label, and damaged item. Keep all packaging materials until our support team finishes reviewing the case.
Send the photos and your order number to us so we can provide the appropriate solution.
Yes. Copiermate compatible ink and toner cartridges include a two-year warranty covering eligible product defects.
If a printer cartridge develops a recognition, print-quality, or performance problem, contact us with your order number, printer model, cartridge number, and a description of the issue.
Our team may ask you to complete a few troubleshooting steps or provide photos of the cartridge and printer message before approving a warranty solution.