Refund and Returns Policy
At Copiermate, we want you to purchase with confidence. We offer a 30-day money-back guarantee and a 2-year warranty on compatible ink and toner cartridges, subject to the terms below.
30-Day Money-Back Guarantee
You may request a return within 30 days of delivery.
Non-defective products must be:
- Unopened and unused.
- Sealed in their original packaging.
- In resalable condition without writing, tears, labels, or other damage.
- Returned with all included products and accessories.
Opened or used products are only eligible for return when confirmed to be defective, damaged, or incorrectly shipped.
3-Year Warranty on Compatible Products
Copiermate’s ink and toner cartridges are covered against product defects for 3 years from the purchase date.
If a printer cartridge is confirmed to be defective, we may provide troubleshooting assistance, a replacement, or a refund at our discretion.
The 3-year warranty does not cover:
- Empty or depleted printer cartridges.
- Damage caused by misuse, improper storage, or incorrect installation.
- Products that have been modified, refilled, or physically damaged.
- Cartridges used with an incompatible printer.
- Compatibility issues caused solely by a printer manufacturer’s firmware update after purchase.
- Products not purchased directly from Copiermate.
- Claims submitted after the warranty period.
Return Authorization
Please contact us before returning a product. All returns require approval and return instructions from our customer support team.
Include the following information:
- Order number.
- Printer model.
- Cartridge number.
- Reason for the return.
- Photos or error messages, when applicable.
Please do not send returns to our company mailing address unless instructed. Unauthorized returns may not be accepted or processed.
Defective Products
Many cartridge recognition or print-quality issues can be resolved through basic troubleshooting. Please contact us before returning a suspected defective product.
If we confirm that the product is defective, Copiermate will cover the approved return shipping cost when a return is required. Depending on the situation, we may offer a replacement or refund.
Non-Defective Returns
Approved non-defective returns are subject to a 10% restocking fee. The customer is responsible for return shipping, and the cost of any prepaid return label provided by Copiermate will be deducted from the refund.
Original shipping charges are non-refundable, except when the return results from our shipping error or a confirmed defective product.
Incorrect Products
If Copiermate Shipped the Wrong Product
Please contact us promptly. We will arrange a replacement or refund and provide a prepaid return label when the incorrect product must be returned.
If You Ordered the Wrong Product
Contact us within 30 days of delivery. The product must remain unopened, sealed, and in its original packaging.
The customer is responsible for return shipping, and the 10% restocking fee will apply when you reques a refund. You also can order the right product, and we will issue a full refund for the wrong product.
Please contact us before ordering if you are unsure which cartridge fits your printer.
Damaged or Incomplete Orders
If your product arrives damaged or incomplete, contact us with your order number and clear photos of the package and products.
Please keep the original packaging until the issue has been resolved. We will review the claim and provide an appropriate replacement, refund, or other solution.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We can cancel and fully refund an order only if it has not entered fulfillment or shipped.
Once an order has shipped, it cannot be canceled. You may request a return after receiving it, subject to this policy.
Refund Processing
Refunds are issued after the returned product has been received and inspected. Approved refunds are normally submitted to the original payment method within 3–5 business days.
Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
Refunds are based on the amount actually paid after discounts, less any applicable restocking fee, return shipping cost, or non-refundable original shipping charge.
Contact Us
To request a return, replacement, or warranty service, contact:
Email: cs@copiermate.com
Phone: 888-712-1247